Terms and conditions

1. About these terms

These terms apply to any purchase, quotation, custom fabrication, or installation service arranged through kitchenandall.co.ke or through Kitchen And All's WhatsApp, phone, or email channels. By placing an order or accepting a quote, you agree to these terms.

Kitchen And All Ltd operates from Juakali, along Landhies Road, next to the former Kenya Meat Commission (KMC) site, Nairobi. You can reach us at info@kitchenandall.co.ke or +254 741 045 143.

2. How ordering works

Our website lets you browse products, see indicative pricing in Kenyan Shillings (KES), and add items to a cart. Selecting "Buy now" or completing checkout sends your order details to us as a WhatsApp message — it does not process a payment or place a confirmed order on the website itself. A Kitchen And All representative will contact you on WhatsApp or phone to confirm product availability, final pricing, delivery or installation timelines, and accepted payment method before any payment is taken or any order is treated as confirmed.

An order is only confirmed once we have acknowledged it back to you and, where applicable, received payment or a deposit as agreed between us.

3. Pricing

Prices shown on the site are in KES and are indicative for stock items; they may be revised for custom-fabricated, made-to-order, or imported equipment once we've reviewed your specific requirements. We will always confirm final pricing with you before your order is processed.

4. Custom fabrication and made-to-order items

Custom-fabricated, made-to-order, or specially sourced products are built or sourced to your specification after you approve a quote. Lead times vary by item and are confirmed at the time of order. Because these are made to order, they cannot normally be returned for change of mind — see our Returns, Repairs and Maintenance Policy for full detail on what is and isn't covered.

5. Delivery and installation

Delivery and installation arrangements, costs, and estimated timelines are confirmed with you directly before your order is processed — see our Shipping Policy.

6. Returns, repairs, and maintenance

All returns, repairs, and maintenance are governed by our Returns, Repairs and Maintenance Policy, which forms part of these terms.

7. Your responsibilities

Please provide accurate contact and delivery details, ensure someone is available to receive and inspect deliveries, and report any damage, missing items, or faults promptly as described in our Returns Policy.

8. Limitation of liability

We supply and install equipment to the specifications agreed with you. To the extent permitted by Kenyan law, our liability is limited to repair, replacement, or refund of the specific product or service affected, as set out in our Returns Policy.

9. Governing law

These terms are governed by the laws of Kenya. Any disputes will first be addressed directly between you and Kitchen And All; if unresolved, they are subject to the jurisdiction of the courts of Kenya.

10. Contact

Questions about these terms: email info@kitchenandall.co.ke or WhatsApp +254 741 045 143.

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